Aftercare & Salon Policy

Last updated: March 31st, 2025

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Nail Care & Maintenance

To maintain the quality and longevity of your nail treatment, follow these care tips:

First 24 Hours:

• Avoid hot showers, baths, pools, and prolonged water exposure —Gel Polish is at its weakest
• Always wear gloves when cleaning or gardening.
• Avoid using nails as tools to prevent lifting or breakage.

Long Term Care

• Apply cuticle oil daily (available at Luxurious Spa & Nails) to keep nails strong and hydrated.
• Schedule regular maintenance every 2-3 weeks—Gel Polish lasts approximately 14 days
• Never pick or peel off Gel Polish, as this can damage natural nails.
• Protect nails from direct sunlight & tanning beds—UV exposure may cause discoloration.
• Moisturize hands and feet regularly to maintain healthy skin and nails.
• Be gentle with nail enhancements—avoid impact or pressure (e.g., opening cans, peeling stickers).
• Report any signs of infection (redness, swelling, discomfort) to a professional immediately.

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Salon Policies

Guarantee & Policies

We offer a 5-day guarantee on treatments and products. This guarantee is void if:

• Nails are serviced elsewhere after treatment.
• Harsh chemicals are used without gloves.
• Nails are bitten, picked, or intentionally damaged.
• Non-recommended products are used for maintenance.
• Medical advice is neglected.
• Aftercare instructions are not followed.

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Complaints

Must be reported in person within 3 working days or emailed to complaints@luxurious.nz.

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Refunds & Conduct

• No refunds on services or products.
• If unsatisfied, contact us within 72 hours — a 30-minute complimentary touch-up may be provided if the issue is due to application or product.
• Customers are expected to behave respectfully.
• Repeated misconduct may result in refusal of service.

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Contact Us

If you have any questions about these policies, You can contact us: hello@luxurious.nz